Important Policies
Refunds
We do not offer refunds for lash or brow services, including allergic reactions or medical issues.
Fixes
If you experience any issue with your service that requires a touch-up, you must notify us within 48 hours of your appointment. This allows us to assess and address concerns in a timely manner. Issues reported after 48 hours do not qualify for a fix or redo.
Late, No-Show, and Same-Day Booking
- Please select an appointment time that minimizes the chance of a last-minute cancellation.
- If you are more than 10 minutes late, please call or email us. We may need to reschedule your appointment and charge a late cancellation fee.
- Cancellations within 24 hours result in a 50% fee. Same-day cancellations and no-shows are charged 100% of the session fee.
- Same-day bookings should be confirmed by email or text.
Before Your Appointment
- Arrive with no eye makeup. Ideally, avoid applying makeup for 2-3 hours before your session.
- Let us know if you have allergies, sensitive skin, or health information we should know about.
- Wear something comfortable and limit fluid intake before your appointment.
Aftercare
- Avoid water, crying, sweat, and steam for 24 hours.
- Avoid swimming or spa use for 72 hours.
- Be extra gentle with your lashes. Avoid rubbing or pulling.
- Use only oil-free products around the eyes, and avoid cotton balls or cotton swabs near lashes.
- Avoid eyelash curlers, and do not cut extensions.
- Schedule touch-ups every 2-4 weeks.
If these instructions are not followed, lash extensions may not last as long. We do not guarantee work after more than two fill sessions in a row without a full replacement.
Junior or Student Artists
- Junior and student artists are independent and are not Olivia & Lash employees.
- Their work is not guaranteed, and refunds are not provided.
- A waiver must be signed, and all payments must be in cash.
Helpful Links
Final Notes
We kindly ask that gratuities be provided in cash whenever possible. Thank you.
We are looking forward to seeing you. If you have any questions, please contact us before your visit.